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Luggage

Luggage

Sections
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Baggage allowance
Meginmál

Each passenger can have up to 20 kg of luggage. If the weight exceeds 20 kg, a fee of €3 per kilo is added to the total price.

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Hand luggage
Meginmál

Passengers may carry up to 6 kg of hand luggage. Passengers are requested to keep hand luggage to a minimum since there is no overhead compartment on board.

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Prohibited luggage
Meginmál

The following is not allowed as checked in baggage nor as hand luggage:

Explosive and flammable substances

Any explosive or highly combustible substances which pose a risk to the health of passengers and crew or the security / safety of aircraft or proper, including;

  • Ammunition

  • Blasting caps

  • Detonators & fuses

  • Explosives and explosive devices

  • Replica or imitation explosive material or devices

  • Mines & other explosive military stores

  • Grenades of all types

  • Gas & gas containers e.g. Butane, propane, acetylene, oxygen - in large volume.

  • Fireworks, flares in any form and other pyrotechnics (including party poppers and toy caps)

  • Non safety matches

  • Smoke generating canisters or cartridges

  • Flammable liquid fuel e.g. Petrol / gasoline, diesel, lighter fluid, alcohol, ethanol.

  • Aerosol spray paint

  • Turpentine & paint thinner

  • Alcoholic beverages exceeding 70% by volume (140% proof)

Chemical and Toxic substances

any chemical or toxic substances which poses a risk to the health of passengers and crew or the security / safety of aircraft property, including:

  • Acids and Alkalis e.g. spillable wet batteries

  • Corrosive or Bleaching Substances - e.g. mercury, chlorine

  • Disabling or incapacitating sprays - e.g. mace, pepper spray, tear gas

  • Radioactive material - e.g. Medicinal or commercial isotopes

  • Poison

  • Infections or biological hazardous material - e.g. infected blood, bacteria and viruses

  • Material capable of spontaneous ignition or combustion.

  • Fire extinguishers

Note: In light of recent incidents related to battery issues in Samsung Galaxy Note 7 and the subsequent decision to recall these phones, We prohibit passengers to bring them on board, or to stow them in checked or carry-on baggage.

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Damaged, Delayed & Lost baggage
Meginmál

Luggage trouble is always inconvenient and we’re really sorry if that happened on your journey.

It’s important to be well informed on what counts as damaged luggage, what your rights are when it comes to delayed luggage, and what to do if your bag just doesn’t show up. Please report any and every luggage incident you may have to the service desk when you land.

Lost baggage

  • Speak to the service desk and keep your flight number handy.

  • We’ll do our best with airport staff to get your things to you as soon as possible.

Damaged baggage

  • Luggage is made to protect what’s inside and signs of use and handling don’t count as damage.

  • Wear-and-tear is something like minor rips, scratches, dents or damage to outer parts, like handles, wheels and straps.

  • Securing your bag, specifically loose or removable parts, is your responsibility.

  • If your bag cannot hold items anymore and can’t function as a secure object to move items in, you may have the right to compensation.

Is your bag damaged? Speak to the Eagle Air staff when you land, or send an e-mail to info@eagleair.is within 48 hours from landing.