Skip to main content

Special assistance

Special assistance

Sections
Title
Traveling with pets
Body

When traveling with pets the following steps need to be taken:

  • The owner needs to provide the appropriate cage.

  • Animals that are uncomfortable and/or make a lot of noise will not be allowed on board.

  • The passenger must provide their own pet kennel that is made from hard plastic with a watertight floor in addition to conforming to the guidelines issued by IATA.

  • If an animal is sent as cargo it should arrive no later than 1/2 hour before departure.

  • Live animals are on the senders responsibility.

Live animals are not allowed inside the cabin of the aircraft unless it´s a service dog traveling with its owner. Service dogs travel for free when with its owner. The owner is responsible for any damage caused by the dog.

Cages that are accepted:

Accepted animal cage

Cages that are not accepted:

Not accepted animal cage     Not accepted animal cage     Not accepted animal cage

Title
Children traveling alone
Body

Children from 2 to 11 years old must be accompanied by adults. It is allowed to ask someone in the plane to accompany the child. Parents/guardians are always responsible for who follows the child.

the children need to be assigned a seat next to the person accompanying them. It is not allowed to check-in a child until it is clear who is accompanying it.

Infants up to 2 years of age may not under any circumstances travel unsupervised.

Title
Traveling with infants
Body

When travelling with an infant, you can check-in a stroller and a car seat, up to 20 kg in total, without extra cost.

Passengers traveling with infants are allowed to bring on board approved Infant/Child car seats (Child Restrain Devices or CRDS), provided that there are free seats available on the flight.

Title
Pregnant women
Body

Expectant mothers in their last month of pregnancy, must have medical approval for travel issued within 72 hours prior to commencement of travel.